Refund Policy

1. Overview

FoxTele Canada provides digital subscription services and advertises a 7-Day Money-Back period. Eligible refund requests are reviewed under the terms described on this page. Because the service is delivered digitally, customers should contact us promptly if an order or setup does not work as expected.

2. Refund Request Window

Refund requests must be submitted within 7 days of the applicable purchase.

The request date is the date on which FoxTele receives the customer’s refund email at the address listed below. Requests made after the 7-day period may fall outside FoxTele’s advertised money-back period, subject to any rights or remedies that cannot be limited under applicable law.

3. How to Request a Refund

Send your request to support@foxtele.ca. To help us locate and review the order, include:

• your full name;
• the email address used for the order;
• the relevant order or subscription information; and
• a brief explanation of the reason for the request.

Do not send passwords, complete credit-card numbers, card security codes, or other sensitive payment credentials by email.

4. Review of Requests

FoxTele may review the order record and relevant service or support information before deciding a refund request. We may ask for reasonable details needed to identify the order, understand a technical issue, confirm that the request falls within the 7-day period, or prevent duplicate and fraudulent requests.

Each request will be considered according to this policy, the facts of the order, the applicable payment method, and any obligations or customer rights that apply. This policy does not create unlisted rigid exclusions.

5. Approved Refunds

If a refund is approved, FoxTele will initiate the eligible refund using the original payment method where reasonably available. If the original method cannot receive the refund, FoxTele may contact the customer about an appropriate alternative.

Once a refund is approved, access connected with the refunded purchase may be disabled. An approved refund will not exceed the amount actually paid for the applicable order.

6. Digital Service and Support

If the request relates to setup, compatibility, credentials, or service access, providing clear details may help FoxTele understand the issue. Support may offer reasonable troubleshooting steps, but customers remain free to submit a refund request within the 7-day window.

Device performance, third-party player software, internet quality, and local network conditions can affect the viewing experience. The review of a request may consider relevant order and support information without guaranteeing a particular technical outcome.

7. Payment Processing

Refund completion times can depend on the payment provider, card issuer, financial institution, and payment method. FoxTele cannot guarantee the time taken by an external provider to post an approved refund after it has been initiated.

Customers should not send complete payment-card information to request a status update. A transaction reference or the order email is generally more appropriate.

8. Applicable Rights

This Refund Policy describes FoxTele’s advertised 7-day money-back period. It does not limit a customer right or remedy that cannot lawfully be excluded or restricted. Consumer rights can vary according to the transaction and jurisdiction.

9. Changes to This Policy

FoxTele may update this policy when the order process, payment methods, or service practices change. The policy posted at the time of the applicable purchase will be considered together with any mandatory rights that apply.

10. Contact Us

To submit a request within the 7-day period or ask a refund question, email support@foxtele.ca.