Privacy Policy

1. Introduction

This Privacy Policy describes how FoxTele Canada (“FoxTele,” “we,” “us,” or “our”) handles personal information in connection with foxtele.ca, the FoxTele Canada order process, and communications with our support team. It applies when you browse the website, submit an order, request support, or otherwise contact us.

This policy is intended to provide practical information about our handling practices. Applicable privacy requirements may vary according to the circumstances and the jurisdiction involved.

2. Information We Collect

We may collect information that you provide directly through the checkout, order, and support process, including:

• your full name;
• email address and WhatsApp number;
• your selected subscription plan;
• whether you are a new or renewing customer;
• your selected device or setup type;
• order, payment-status, and subscription-related information; and
• questions, troubleshooting details, and other support communications.

When you use the website, limited technical information may also be collected where applicable. This can include an IP address, browser and device information, security logs, referral information, and basic website usage information. The specific information available depends on the website, hosting, security, and service tools in use at the time.

We do not describe optional analytics or advertising technologies as active unless they are actually enabled. If additional analytics or marketing tools are introduced, this policy and any appropriate notice or choice mechanism should be updated.

3. How We Use Information

We may use personal information where reasonably necessary to:

• review, process, and administer orders;
• provide subscription-related service and setup information;
• respond to questions and provide customer support;
• manage renewals that a customer requests;
• communicate about an order, service issue, or policy update;
• detect or prevent abuse, fraud, and unauthorized activity;
• maintain website and service security;
• keep appropriate business and transaction records; and
• meet applicable legal, regulatory, accounting, or dispute-handling obligations.

4. Payments

Payment information may be processed through third-party payment providers when a supported payment method is used. Full payment-card details are generally handled by the applicable payment processor rather than directly stored by FoxTele, where that payment method is used.

FoxTele may receive limited transaction information such as payment status, transaction reference, amount, currency, and billing-related details needed to review an order, provide support, maintain records, or address a dispute. The exact handling depends on the payment method and provider that is configured.

5. Cookies and Website Technologies

FoxTele.ca may use cookies or similar local technologies that are necessary for core website operation, security, form functionality, user preferences, and session management. These technologies may help the site remember information during a visit or protect forms against misuse.

Optional analytics, advertising, or marketing cookies are not described as active unless those systems are actually implemented. If they are enabled later, the related disclosure and controls should be updated as appropriate.

6. Sharing of Information

We may share information only where reasonably necessary for the purposes described in this policy, including with:

• payment processors supporting a selected payment method;
• hosting, infrastructure, security, and communications providers;
• technical or service providers assisting with order delivery and support;
• professional advisers where reasonably necessary; and
• courts, regulators, law-enforcement bodies, or other authorities where disclosure is legally required or permitted.

FoxTele does not sell customer personal information to advertisers.

Service providers are expected to handle information for the relevant service purpose and according to their applicable agreements and legal obligations.

7. Data Retention

Information is retained only for as long as reasonably necessary for the purposes described in this policy, including order records, service delivery, support, security, fraud prevention, accounting, dispute handling, and applicable obligations. Retention needs can differ according to the type of record and the circumstances, so this policy does not state an unverified universal retention period.

8. Security

FoxTele uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, secure connections, service-provider safeguards, and operational review.

No website, transmission method, or storage system can be guaranteed to be completely secure. Customers should avoid sending passwords or complete payment-card details through ordinary email or support messages.

9. International Processing

Some service providers may process or store information in a jurisdiction other than the one where you live. Where that occurs, information may be subject to the laws and lawful access processes of the jurisdiction in which it is processed. The location depends on the providers used for hosting, communications, payments, security, and other operations.

10. Privacy Choices and Requests

You may contact FoxTele with questions about your personal information or to request access, correction, or deletion where applicable. We may need to verify your identity and retain information that remains reasonably necessary or must be kept for security, transaction, dispute, or legal purposes.

The availability and scope of a request depend on the circumstances and applicable law. We will not ask you to provide a password or complete payment-card number to make a privacy request.

11. Third-Party Services

The website or order process may connect to third-party payment, communications, player, device, or support services. Those providers operate under their own terms and privacy notices. FoxTele is not responsible for the independent privacy practices of a third-party website or service, and you should review the provider’s information before using it.

12. Changes to This Policy

We may update this Privacy Policy when our services, providers, or information-handling practices change. The latest version will be posted on this page, and the “Last updated” date will identify the current version.

13. Contact Us

For privacy questions or requests, contact FoxTele Canada at support@foxtele.ca. Please describe your request clearly and do not include passwords or complete payment-card information.